Sky update
Sky Update…. Thought it was funny after a weekend on the phone to Sky regarding the lack of a BT engineer visiting on the preordinated visit day of Friday and the lack of a Sky service after they’d managed to switch it off and someone cancelled my service.
At work Monday 24th February 2014, 8:56am my mobile rang:
“BT engineer here, I’m outside the front of your house and you don’t seem to be in.”
Me… “erm, well I was in all of Friday when you were supposed to have visited as we had arranged”
Etc…
All this being very strange as Sky had said that they’d not engaged BT to visit on that Friday (the one I took off for the day) as I had cancelled my account and that it must be my imagination that someone had booked an engineer for that Friday. Of course I do imagine these things and take spontaneous days off in my delusion and then BT engineers arrive a weekend late for no reason at all.
Anyway still no broadband.
Good as their word though on the Wednesday the 26th of February between 6 and 7pm they rang as arranged and apologised profusely that there was a problem with the BT software at the exchange and this had being going on from November – hey wasn’t the time I started complaining and they kept fobbing me off with excuses. They were going to have delete this software and they would then give me a ring on Monday between 6 and 7 pm with an update. I think that was the gist of it…
Anyway it’s now that Monday (March 3rd 2014) and I managed to go to the loo for two minutes and got back to my desk to find I’d missed a call – dammit. All evening waiting and one moment of weakness and I miss it, no return number and no chance to say “we already knew that and now what are you going to do and weren’t you supposed to be ringing me today to tell me how you fixed it sort of conversationy thingies”.
A rather lengthy message from Joanne (in lieu of Simon) was on my voicemail again offering an apology but they couldn’t get my broadband working, well I know that, and they were still looking into it and would be in touch on Friday.
F***ing great….