Prematurely Sky
Brilliant, I’m not sure if I mentioned it in my call to Sky blog entry on Tuesday, but Barry had arranged for a BT engineer to visit on Saturday morning between 8am and 1pm.
Well I’d arranged for that time to be clear and made sure that I didn’t have Izzi, but hang on I forgot about how BT and Sky do things.
Got to work this morning and was at the sink cleaning the tech’s cups for a cup of coffee and my phone rang. Guess what it was a BT engineer who was parked outside the front of my property and was wondering why I wasn’t answering my door.
🙂
“Because I’m at work thirty miles away in Middlesbrough and because you’re not meant to arrive for just under 47 hours’ time.”
I explained that this wasn’t the first time this had happened and he wasn’t a bad bloke but he was rather complacent in his response – “nothing to do with me” – and he didn’t offer an apology.
Basically he told me that he’d been assigned the task to look at a telephone fault and that he’d tested my line and there wasn’t problems. I explained that it was an intermittent fault – as Barry had run tests and only got the fault once out of three times – and that it wasn’t a telephone fault but a broadband one. The engineer Andy pointed out that as it was a broadband problem he wasn’t allowed to look into it – even though he was a broadband and telephone engineer – as the fault had been reported as a telephone fault. I said that if he were to look into my house he’d find a possible problem in an archaic junction box that was hanging off the wall, he said that he wouldn’t be allowed to do this and that if he did enter the building and didn’t find a fault then I might be in danger of incurring a charge from BT – what for being two days early and a bit surly.
Anyway he wasn’t a bad bloke and I didn’t do shouting, I remained my usual pacific self and he even offered up what he thought the solution was. He reckoned that the fault wasn’t between the green box on the corner and my router but between the exchange and the green box. He said that it had probably run out of capacity or something, or as I ventured and he agreed that there could be a problem with the exchange software.
He was quite generous and offered to have a quick look into it at the exchange but he did say that this would normally be a two man job, as to test it thoroughly involves a man posted at the green box and one at the exchange for simultaneous testing.
Heheh
Now should I still wait in on Saturday morning, I really think that someone could still turn out.
It’s all really bizarre now.
Again while I’ve been busying myself with this trivia the builders have been very very busy: